Refund Policy - Raza Fragrance

Refund & Return Policy 💰

We care about your satisfaction. This Refund Policy explains how refunds, returns, and replacements work at Raza Fragrance.

Last updated: November 2025

1. Eligibility for Returns & Refunds 🔄

We want you to be fully satisfied with your purchase. You are eligible for a return or refund if:

Due to hygiene and product safety, the following items cannot be returned or refunded:

❌ Opened or used perfumes. ( except one condition )
🧴 Products that have been tampered with or damaged after delivery.
🎁 Gift cards, promotional items, or free samples.
⚠️ Items not purchased directly from Raza Fragrance’s official website are not eligible.

To initiate a return, please follow these simple steps:

After your returned product is received and inspected, your refund will be processed:

💵 Refunds are made via the same payment method used during purchase (if applicable).
⌛ Refund processing time: 3–7 business days after product inspection.
✅ For Cash on Delivery (COD) orders, refunds are issued via bank transfer or EasyPaisa/JazzCash.
⚠️ Delivery and return shipping charges are non-refundable.

We also offer exchanges instead of refunds in certain cases:

⏰ Orders can be cancelled before dispatch by contacting us immediately.
⚠️ Once an order has been shipped, cancellation is not possible.
✅ If cancelled before shipping, full refund will be processed within 3–5 business days.

💰 If you haven’t received your refund yet, first check your bank account again.
🏦 Then contact your bank or payment provider — it may take some time before your refund is officially posted.
⚙️ Still not received? Reach out to us at razafragranceofficial@gmail.com.

Have a question about your refund or return? We’re always here to help!